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Frequently Asked Questions

Do you have questions about your next beach holiday? You can find the answer here or contact us!

  • AT WHAT TIME IS CHECK IN?
    Check-in starts at 2 pm. If you arrive before that time, you can already register and start using all our services such as all-inclusive options, the car park, and have lunch. We will attempt to hand over the room as soon as possible and will notify you when it is ready.
  • AT WHAT TIME IS CHECK OUT?
    We kindly ask our guests to vacate their rooms no later than 10 am. To avoid queues or delays, we recommend that guests pay their bill the evening before or throughout their stay. It is possible to request a late check out subject to availability at the reception desk with an additional cost.
  • IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE?
    The lunch buffet stays open until 2pm. In case you won't lunch on your arrival day, you can benefit from a pocket lunch on your departure day (by informing the reception the day before). Meals that are not consumed in the hotel cannot be deducted from the accommodation rate.
  • ALLERGIES, INTOLERANCES AND SPECIAL DIETARY REQUIREMENTS
    We cannot guarantee that our products will not be tainted because we do not have a kitchen designed to deal with serious food intolerances or allergies (e.g. celiac disease). For your own protection, we ask you to contact us so that we can evaluate together what the best solution for everyone involved may be.
  • WHAT SHOULD I BRING ALONG FOR THE CHILDREN?
    The real question is, what not to bring? Feel free to travel light because in our hotel you will find high chairs, safety rails, pushchairs, night-lights, bathtubs, camp beds, bicycle seats for children, disposable bibs and plastic dishes, bottle warmers and toilet seat reducers.
  • THE VALIDITY OF THE BOOKING REQUEST 
    Each reservation is considered valid if it is accompanied by a deposit of 30% of the total amount of the stay (or the entire balance for some promotions), which must be sent within 7 days of receipt of the confirmation.
  • CANCELLATION
     In case of cancellation up to 7 days before the scheduled arrival, the entire amount paid will be refunded in the form of a voucher, valid until September 30, 2022.
  • EARLY DEPARTURE 
    In the event of an early departure, the guest is required to pay a penalty of 3 nights. For non-refundable packages and rates the full amount will be retained.
  • HOW CAN THE STAY BE PAID FOR? 
    Payments can be made directly at the hotel with cash, debit card, cheque and credit card (Visa and MasterCard).
  • WHAT IS THE COLOR CARD FOR? 
    With our Color Card, you can accumulate points on every holiday to earn rewards, discounts and free days.
  • CAN I BRING MY 4-LEGGED FRIEND ALONG ON HOLIDAY?
    Your furry friends are welcome! We accept small pets (max 10 kg), and will add a small supplement to the holiday for sanitising the room at the end of the stay. Pets are not allowed in the restaurant and in the pool area.
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colorholiday en faq 016 The most colourful and fun Group for your beach holidays on the legendary Adriatic Riviera of the Romagna
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